Dr. Albert Mehrabian from UCLA in 1967, broke down communication into three areas, the Verbal, the Vocal, and the Visual then showed us how interpretation is reached with non-congruent communication by percentage in each. After you teach the 3 V’s of communication making sure congruency is understood, the participants now get a chance to practice the principles they have learned.
This activity is the Quote exercise. Here the facilitator will now have the opportunity to coach each participant in using their voice, hand gestures, stance etc. This also takes the audience from “awareness” to “skill” level in the learning process. This activity can eat up a lot of time if not careful. Here is how to facilitate it effectively. Make adjustments when necessary due to time constraints.
For a full class of 12 students, this exercise can easily take 30-45 minutes.
- Shuffle the deck of quote cards so no one feels you have singled them out with a particular quote.
- Pass out the cards to each person and have them review the quote. If you do not have quote cards, participants can use a quote of their choosing from the student manual. Quotes are on nearly every page.
- Have each person stand and deliver their quote either at their desk or in front of the room. Help them to not just read the quote, but own it and deliver. (yes they may actually read it, just don't want them to sound like they are reading it. Deliver it!).
- With them still standing allow for feedback from you and from the class. Feedback should be what worked and opportunities for improvement.
- Have them then implement the feedback and try it again. If they did exceptionally well, give them a scenario for the second time through, i.e. Speaking to grade school children; They are a coach and their team is losing at half-time; or they are addressing a town hall meeting at work.
- Applaud each presenter. Rotation can be anything from asking for volunteers to systematically moving around the room.