It is amazing how much time, effort and money is invested in sales education. However, customer service is not given the same level of resources. If you think about selling as a process, the final phase is never “closing” the sale, it is “servicing” the customer. Once you have been awarded a new customer from an effective sales process, it is now a matter of customer service that determines whether or not your customer is going to stay with you.
“I’d like you to get your room cleaned up now.” If you are a parent, you’ve probably used this phrase yourself. Rather than demanding it be cleaned, I tried a different approach using some negotiating techniques used in business. It worked! After negotiating with my son successfully, I realized that we can utilize business negotiating techniques even on the homefront. Understanding the two common elements present in every negotiation can help you successfully navigate disagreements.
Success in any business can be traced back to the motivation of its employees. People who are motivated are more productive because they push themselves to achieve more, resulting in more productive teams. When the members of your team are experiencing difficulty improving productivity, it may be that their motivation is waning due to a misalignment between their challenge and their capabilities. By adjusting one or the other, team motivations and productivity can also improve.
The success of your company will depend on how well you and other team members operate together. The collection of individual and team actions will determine the success of a team. Thus, motivating your team becomes a necessary element of successful management. Should you motivate your team with money? Is fear the best motivator? Does motivation change?