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TRAINING WORKSHOPS
Presenting4Success®
Selling4Success®
Servicing4Success®
Managing4Success®
  
PEOPLE ARE TALKING
"The facilitator was committed to each participant learning valuable information. We felt his passion! I will absolutely utilize these concepts and the reference materials in the future. I look forward to my next iSpeak class!!"
-Nathalie Eddy
State Farm Insurance
SPOTLIGHT ON SUCCESS
Servicing4Success: Call Centers®
Servicing4Success: Call Centers will teach call center customer service reps how to deliver the WOW factor. This program enhances the customer service skills for every CSR that interacts with a customer and defines customer service success by measuring, managing, retaining and improving your delivery of customer service.
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TRAINING WORKSHOPS

Servicing4Success®

"Whoever renders service to many puts himself in line for greatness--great wealth, great return, great satisfaction, great reputation, and great joy." - Jim Rohn
According to the U.S. Department of Consumer Affairs, it is estimated that the cost of acquiring a new customer is six times more than the cost of keeping an existing one. Your degree of success in business will depend largely on how you interact with your customers. Servicing your customer is the single most important activity you can do to impact the success of your company. Whether you are a salesperson, support personnel, an executive or an administrator, when you interact with the customer, you are your company to that customer. In that moment, if you don't handle a situation properly, you will change the customer's view of your organization immediately and possibly forever.

The problem with unsatisfied customers can be worse than you think. Typically, 96% of unhappy customers will not complain - they just go to your competition. You can be thankful when a customer does complain, because it doesn't happen very often. These unhappy customers can be turned into loyal customers. In fact, 95% will remain good customers if the problem is resolved quickly, and they will share the positive experience with 4 or 5 people.

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