"Very interesting class. The instructor was very knowledgeable and pleasant to understand. Very good presentation skills. Excellent!!"
-Bert Bond Texas Instruments
SPOTLIGHT ON SUCCESS
Servicing4Success® Servicing4Success teaches the essential steps and etiquette for superb customer service. Servicing4Success is delivered in the Principles Course and can also be customized for selling customer service representatives or support service personnel.
"Whoever renders service to many puts himself in line for greatness--great wealth, great return, great satisfaction, great reputation, and great joy." - Jim Rohn
According to the U.S. Department of Consumer Affairs, it is estimated that
the cost of acquiring a new customer is six times more than the cost of
keeping an existing one.
Your degree of success in business will depend largely on how you interact with your customers. Servicing your customer is the single most important activity you can do to impact the success of your company. Whether you are a salesperson, support personnel, an executive or an administrator, when you interact with the customer, you are your company to that customer. In that moment, if you don't handle a situation properly, you will change the customer's view of your organization immediately and possibly forever.
The problem with unsatisfied customers can be worse than you think.
Typically, 96% of unhappy customers will not complain - they just go to your
competition. You can be thankful when a customer does complain, because it
doesn't happen very often. These unhappy customers can be turned into loyal
customers. In fact, 95% will remain good customers if the problem is
resolved quickly, and they will share the positive experience with 4 or 5
people. The Servicing4Success Series is comprised of the following
programs.
