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"The best presentation I’ve attended; the gentleman is an expert in his craft. I truly enjoyed his presentation. Mr. Karschnik’s presence should make a big difference in our organization."
-Fil Vega
Texas Blood & Tissue Center
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Managing4Success®
Managing4Success provides an interactive session focused on teaching a proven management process for both new and experienced managers. Strong management is the defining cornerstone of any high performing organization. An effective manager or supervisor requires a specific set of skills to be successful.
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TRAINING WORKSHOPS
iSpeak Professional Development Training Workshops
Master the art of presenting, increase your selling skills, deliver better customer service and
effectively manage your employees with iSpeak Professional Development
Training.
"The price of success is hard work, dedication to the job at hand, and the determination that whether we win or lose, we have applied the best of ourselves to the task at hand."
- Vince Lombardi
Leading a successful department or creating a successful business requires building a successful team. Building a successful team requires teaching each team member the right set of skills for dealing with prospects, clients, and co-workers. Employee effectiveness
and talent development is critical to achieving high performance and productivity. There is no better way to form the foundation of a successful
company than through training workshops
using the professional speakers and trainers from iSpeak.
View a partial list of iSpeak Customers who have
implemented
iSpeak Professional Development Training programs within
their organizations.
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- Presenting4Success: Stand and Speak
The ability to present is vital to achieving advancement for yourself and
your ideas.
Learn how to make confident and dynamic business presentations by applying the techniques and strategies of speaking professionals.
Stand and Speak will teach you
a process for presenting. Participants will leave class with three
DVD video recordings of their classroom presentations.
- Presenting4Success: Presentation Mastery
Great speakers have the ability to communicate their ideas to
influence people. In Mastery, you will enhance your
presentation skills abilities and learn to communicate information with
impact using stories and improvisational techniques. Participants will leave class with a DVD of their
presentations and classroom coaching.
- Presenting4Success: Train-the-Trainer
Training is about imparting knowledge, developing skills, and changing
attitudes. Prepare for the challenging and rewarding environment of adult
education by learning how to become a more confident, competent, and
effective trainer, instructor and facilitator. Train-the-Trainer participants will leave class with a
DVD of their classroom training presentations.
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- Selling4Success: Momentum Selling
The successful salesperson understands the true definition of
selling…uncovering a prospect’s needs, understanding the customer’s
criteria for making a decision and then using their professional
communication and servicing skills to fulfill that need. Their success is
always rooted in “how” they are selling. Momentum Selling is based
on a proven sales process model which focuses on key communication skills.
- Selling4Success: Sales Presentations
While questioning and listening are vital skills for sales success, at
some point the salesperson will be required present their proposed
solution. The ability to present is a key to achieving success in
sales. Effective presentations provide the opportunity to communicate your
ideas in an organized and convincing manner. Sales Presentations
provides salespeople with a formula for success when preparing, developing
and delivering a presentation.
- Selling4Success: Large Accounts
Selling to large accounts creates a new set of challenges for the
salesperson. To be successful, sales professionals must be organized,
understand the client’s business needs, develop strong relationships
throughout the account, and be able to think both strategically and
tactically. Large Accounts focuses on developing long term
relationships with large customers, developing rapport, enhanced
questioning skills, providing value, and overcoming tough questions.
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- Servicing4Success: Call Centers
Customer service determines whether or not your customers will stay
with you. Serving our customers in a manner that will not only meet, but
exceed their expectations is the key to creating passionate advocates for
your brand. In Call Centers, students will learn the importance of
communication skills over the phone, effective listening, how to defuse
challenging customers, and how to respond to tough questions.
- Servicing4Success: Servicing to Sell
Providing customer service used to be seen as a means to keep current
customers happy. With the expansion of the service industries, customer
service has taken on a much more significant role. Servicing is now the
“product” being offered by many firms today. The better equipped the
service personnel, the better they will be able to support the sales
efforts of the organization. In Servicing to Sell, students will
learn how to effectively question to understand, enhance their listening
skills, overcome objections, ask thought provoking questions and
communicate effectively.
- Servicing4Success: Premier Service
Effective customer service at every level of the organization creates
the internal service culture that separates the good companies from the
great ones. Premier Service is designed for delivery to anyone
that interfaces with an internal or external customer. Students will
learn the importance of communication skills, questioning techniques,
effective listening, how to defuse challenging customers, and how to
respond to tough questions.
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- Managing4Success: Coaching and Communication
Strong management is the defining cornerstone of any high performing
organization. Within an organization, effective leaders must direct a
team of people, set goals, light a path, and persuade others to follow.
In Coaching and Communication, attendees learn to provide effective
feedback to their team, how to coach for positive results, methods for
communicating to the team, and how to align the goals of the team with the
needs of the organization.
- Managing4Success: Managing Teams
In the 1930’s Babe Ruth said, “The way a team plays as a whole
determines its success. You may have the greatest bunch of individual
stars in the world, but if they don’t play together, the club won’t be
worth a dime.” In the Managing Teams, workshop attendees focus on
the four phases of teambuilding, the key factors for building winning
teams, conflict on teams, how to overcome internal team conflict,
generating creative solutions and team motivation.
- Managing4Success: Conflict Management
Conflict in today’s business environment is expected. How we deal
with that conflict will determine whether or not it is functional or
dysfunctional. The intent should not be to eliminate conflict; instead we
need to utilize the most productive methods for handling conflict. In
Conflict Management, attendees will learn how to identify the sources
of conflict, the five strategies for approaching conflict and creative
methods for generating solutions.
- Managing4Success: Business Writing
The ability to write well is essential when you want to communicate
your thoughts and ideas to an audience. Writing well means that you can
state your ideas clearly and in an engaging manner. It also gives you the
ability to inform, persuade, and motivate others. The Business Writing
course provides tools for writing emails, letters, reports and proposals.
Exercises put the learning into practice to reinforce persuasive writing,
grammar and visual appeal.
- Managing4Success: Time and Stress Management
We would all want to have a little extra time in our day. Numerous
studies show how lost time during the day can lead to lower levels of
productivity, increased levels of stress and increased costs for
businesses. Time and Stress Management delivers tools for
improving organization, prioritizing tasks, managing your calendar, using
assertive communication, defining stress and implementing methods for
dealing with stress.
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