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Workbooks 5-Pack Customer service can be the element that propels organizations to greater heights. To be successful, today's service professionals must be skilled at questioning, listening and dealing with difficult situations. Customer Service is a 1-day workshop you can deliver to develop your customer service leaders of tomorrow.

"This book goes expansively beyond the customary book on selling strategies, it is an ingenious reflection on our innate human tendencies toward success and failure. So eloquently written, the proposed methodology forms the essential principles for effective selling and personal observation." Michael Riley, Global Sales Director, SBC Communications

No longer struggle with the construction of your next presentation. The iSpeak Presentation Planner is based on thousands of presentations delivered by professional speakers. The blueprint will provide you the elements needed to make your presentation a success.

Workbooks 5-Pack Professional selling is a career and not just a job. To be successful, today's sales professionals must be skilled at questioning, listening and uncovering more opportunities. Selling Skills is a 1-day workshop you can deliver to develop your sales leaders of tomorrow.

Workbooks 5-Pack Supervisors and managers need a strong skill set in communicating, leading teams and coaching individuals. Supervisory Skills is a 1-day workshop you can deliver to develop your leaders of tomorrow.

Overview Effective communication is the very lifeblood of any organization. If communication is not clear and persuasive between managers and employees, and between employees and customers, then other vital goals are forever out of reach. Say goodbye to your aspirations for successful leadership, teamwork, customer service, or even the ability to execute a coherent business strategy. If you want to bring about meaningful improvements in communication skills, the best way to begin is to build a better understanding of personal communication styles and their effects on other people. What’s My Communication Style? is a proven training assessment that identifies an individual’s preferred style—Direct, Spirited, Considerate, or Systematic—and the communication behaviors that distinguish it.

Five (5) Assessments per pack. Uncover preferred styles of verbal and nonverbal communication with the fast and fun What’s My Communication Style?. Using a 24-item inventory, participants will learn their preference for one of 4 communication styles, recognize the various facets of communication, and learn how to use their own style to enhance communication.