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Articles written by iSpeak master instructors and collaborators to continue to help you better your business life.

Congruent Communication

“The single biggest problem with communication … is the illusion that it has been accomplished.” – George Bernard Shaw Many years ago I played for a coach who used a technique to motivate players through fear.  He would produce this fear by using verbal, visual and vocal communication. His face strained, his face flushed, eyes […]

Where do you want to go?

The mind has the capability to imagine and picture accomplishments as if they had already been achieved. The more focused and detailed your goal, the greater the sense of reality in your mind on achieving certain objectives.

Finding Your Snowman

“The will to win, the desire to succeed, the urge to reach your full potential… these are the keys that will unlock the door to personal excellence.” – Confucius Harry de Leyer was late to the auction on that snowy day in 1956, and all of the good horses had already been sold. The few […]

Right Now!

Goals are measurable, precise, have due dates and most importantly, they are communicated. But even having goals alone will not bring your dreams to reality. There is one critical element that must follow, ACTION!

The Persuasive Weapon of Counter-Arguing

When we make persuasive presentations or write proposals, our gut reaction is usually to hide any flaws in our logic and minimize any doubts the audience may have in our appeals. But what if, instead of dancing around the audience’s issues, you shine a spotlight on them? What if you took the words right out of their mouths and then provided a compelling answer to their doubts? That’s the art of counter-arguing.

Training and Development in 2017

“Knowing is not enough; we must apply. Willing is not enough; we must do.” – Johann Goethe Where should we put our focus? When budgets are tight, training is often the first to get cut. However, now is not the time to scale back on employee development. Now is the time to get the most […]

Fear Factor

“If you are prepared you will not fear.” When I first heard the saying, “If you are prepared you will not fear”, I thought it was the answer to all causes of concern and fear.  Yet, we continue to observe situations like the following: A senior manager briskly moves to the front of the room […]

Stressed, me? Do I look Stressed?

With all of the pressures placed on us, it appears that some form of stress will be inevitable for everyone. If you talk to ten people today and ask them each if they have experienced any stress in the past week, my guess is that you will get 10 out of 10 that will say “Yes.” Stress exists because of the pressures applied to us by ourselves, others and by our situation or circumstance. Learn how to manage stress before it manages you!

Managing Classroom Chaos

It doesn’t happen often, but occasionally you walk into a class and have issues with one or more of the students. Your key concern is to maintain classroom control and preempt the problems before they begin. You can be prepared for the unique challenges that these students bring to the classroom. When you are prepared, you will recognize the situation and understand how to better handle the circumstance.

iCPI – How to Facilitate the Quote Exercise

Dr. Albert Mehrabian from UCLA in 1967, broke down communication into three areas, the Verbal, the Vocal, and the Visual then showed us how interpretation is reached with non-congruent communication by percentage in each. After you teach the 3 V’s of communication making sure congruency is understood, the participants now get a chance to practice […]

Three levels of persuasive conversations

Why does everyone think the best salesperson is always the best “talker?” It’s as if that is the only skill needed to be a good salesperson? In my 18 years of experience in sales and sales management, I have not found that to be true. Some of the successful salespeople I have observed were good talkers, but oftentimes, they were not the best speakers. In fact, the most successful salespeople I have met were not the best talkers at all. They held a much more valuable selling skill, persuasive questioning.

iSpeak Wins Silver Stevie Award

LAS VEGAS, NEVADA – March 5, 2016 – ISPEAK, INC. was presented with a Silver Stevie® Award in the SALES TRAINING PRACTICE OF THE YEAR category in the tenth annual Stevie Awards for Sales & Customer Service last night. The Stevie Awards for Sales & Customer Service are the world’s top sales awards, business development awards, […]

iSpeak Webinar – Corporate Storytelling: How to inspire with a story

“Corporate Ovations thoroughly covers it from A to Z if you want to learn to give an effective presentation. You’ll find lots of great ideas to make you a more powerful communicator. It will teach you to put the audience first and that will help make you a first-class speaker.” – Mark Sanborn, Award winning […]

Don’t Let Coaching Become Discouragement

The job of a leader is to properly manage their resources to produce the greatest return on investment for the organization. Developing employees is a cornerstone to improving the performance of an organization. As the manager of a team, developing employees will be done through consistent communication and ongoing coaching. When should coaching conversations take place? What should you do before, during and after a coaching session?

Three Roles of the Leader

As a leader, do we want our followers to “want” or “need” us? It should be obvious that we want our team to “want” us, not “need” us. To be a strong leader, how can we promote an environment where our team “wants” to follow us? The answer lies in three key roles the leader must serve with their teams. These three roles are called Observer, Coach and Guide.

Appreciation for Communication… the Human Dilemma

Why is it that poor communication seems to be at the root of so many issues? Why do 97% of Fortune 500 executives believe that communication played a key role in the advancement of their career? There is actually a simple answer to these questions: Communication is everyone’s dilemma, but if properly mastered, it can be one of our leading strengths.

“1,000 Hands”

As a sales manager, do you want to know the absolute worst thing I’ve ever heard from a current customer? “I see your competitors more than I see you.” That hurts. That’s also an eye opener. Why is it that when a sales person is pursuing a new opportunity or customer, they apply the tender loving care that all customers crave?

What’s your name again?

According to a 1998 study at Yale University, the most persuasive word in the English language is a person’s name. When you can remember someone’s name, it establishes a foundation of trust and respect, while making you appear highly knowledgeable and credible. People love the sound of their own name, and hearing it out loud makes people feel comfortable.

iSpeak Webinar: 5 Questions You Need To Ask Before You Buy

“iSpeak delivered one of the Top 10 Best Classes I have ever taken in my 30-year career.  The workshop had: 1) Good structure, 2) Excellent tools to deliver effective training content, 3) Able to develop practical content during class, 4) excellent skilled instructor.” – Tom Hardy, Exterran Nothing improves until something changes, but changing to […]

Communication Factors

When you communicate face-to-face, people receive information through what you say verbally, how you sound vocally, and how it appears visually. The entire package must be synchronized for maximum benefit.

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