Training is about imparting knowledge, developing skills, and changing attitudes. Exercises in training programs must be designed properly to maximize the desired results. Effective training classes incorporate the appropriate level of exercises for you to achieve those results. Do you know the four levels of learning exercises? Do you know the best training method and format to achieve the desired level of learning?
When you communicate face-to-face, people receive information through what you say verbally, how you sound vocally, and how it appears visually. The entire package must be synchronized for maximum benefit.
When you delegate tasks, it can create motivation within the individuals on your team, as well as free up your time as the manager. It also provides a learning environment to train your team members for future roles in management. However, delegation can also be one of the most difficult managerial attributes to adopt when not done effectively.
For the second year in a row, Russ Peterson of iSpeak, Inc., based in Round Rock, Texas, was named a Finalist on May 13th, 2008 in the “Best Sales Trainer” category for the 2008 American Business Awards.
I think everyone will agree that life is full of mysteries. Is that what we should call them, “mysteries?” or are they just “creative puzzles that have yet to be solved? By searching for solutions that are not immediately obvious or even possible through traditional means, you are practicing lateral thinking. The more cliché nomenclature used today is “thinking outside the box."
Challenging people will come in many different types and with many different problems. One of the traps you must avoid is getting hooked. Learn to embrace your challenging experiences with people. Since it is always best to remain focused on solving the issue, the following tips can be implemented when dealing as you work to defuse the Dan in your life.
It only takes a matter of seconds to discern someone's status. At work, it's easy to pick out the VP in a room full of people by how others treat her: making room for her to walk by, greeting her enthusiastically, and allowing her to initiate conversations. Learn how to get more relational power in relationships and a few simple principles you can apply.
It is amazing how much time, effort and money is invested in sales education. However, customer service is not given the same level of resources. If you think about selling as a process, the final phase is never “closing” the sale, it is “servicing” the customer. Once you have been awarded a new customer from an effective sales process, it is now a matter of customer service that determines whether or not your customer is going to stay with you.
According to Dr. Albert Mehrabian, when the words you speak, the tone of voice you use and your portrayal of body language are not in complete alignment, your message becomes less believable.
An effective manager requires a set of skills that will garner the respect of the team and management peers, while understanding how to direct a team of people, set goals, communicate, coach, deal with conflict, and persuade others to follow.A manager is the one person who can create conditions that will determine the caliber of work, and ultimately the success for the company.
The success of your company will depend on how well you and other team members operate together. The collection of individual and team actions will determine the success of a team. Thus, motivating your team becomes a necessary element of successful management. Should you motivate your team with money? Is fear the best motivator? Does motivation change?
Everyone Sells. By understanding the key role that you play in the development, delivery and support of products and services to your customers, you can better understand the integral role you play in your company’s success.
According to a 1998 study at YaleUniversity, the most persuasive word in the English language is a person’s name.When you can remember someone’s name, it establishes a foundation of trust and respect, while making you appear highly knowledgeable and credible.People love the sound of their own name, and hearing it out loud makes people feel comfortable.
Effectively listening to your customers will give them the feeling that they are important; it will also tell them that you are appreciative of their business.Every customer, as much as they may know they are not your only customer, wants to feel like they are.When was the last time you did not want to feel special?
In today’s sales environment your time is your greatest asset. Investing your time pursuing business that will never close is a disservice to you and your company. It is a slippery slope that will lead to lower commissions, unfulfilled quotas and eventually…a new business card.
The mind has the capability to imagine and picture accomplishments as if they had already been achieved.The more focused and detailed your goal, the greater the sense of reality in your mind on achieving certain objectives.
There is little doubt in my mind that if you have been in sales for any period of time you have heard the analogies or metaphors relating “prospecting” and “selling” to the sport of “fishing.”
Goals are measurable, precise, have due dates and most importantly, they are communicated. But even having goals alone will not bring your dreams to reality. There is one critical element that must follow, ACTION!
Why is it that Socrates is regarded as one of the greatest teachers of all time? Did he understand the importance of engaging his students into the problem solving? Was it his amazing ability to have the students take ownership of the problem by creating their own solution? Did his guidance with questions lead the students to their own conclusions? Did Socrates understand that when a student took ownership of the problem and the resolution, they were more likely to understand and retain that knowledge?
Tomorrow is the big presentation in front of your boss. You just put the final touches on some magnificent PowerPoint slides and now it’s time to think about how you will open your presentation.
Good presentation skills are a key asset in building your personal success story. The Job Outlook 2007 survey conducted by the National Association of Colleges and Employers (NACE) indicates that good communication and presentation skills are the top personal quality sought by employers evaluating a job candidate. A well executed presentation can influence how people think and influence the decisions they make. This interactive seminar will teach a proven presentation process to improve and enhance your communication and presentation effectiveness in every business situation.
Russ Peterson and Kevin Karschnik of iSpeak will present the importance of Customer Service and teach you how to build loyal and lifetime customers at the Leander Public Library on September 21, 2007.You will understand what all customers want from an organization while learning the iSpeak Customer Service model for servicing customers.
As a sales manager, do you want to know the absolute worst thing I’ve ever heard from a current customer? “I see your competitors more than I see you.” That hurts. That’s also an eye opener. Why is it that when a sales person is pursuing a new opportunity or customer, they apply the tender loving care that all customers crave?
While everyone may not be in direct sales with an external customer, anyone interacting with an internal or external customer sells.A professional salesperson understands the customer’s need and assists them in defining the best solution to fill that need.Successful people continue to be successful regardless of what they are selling (ideas, products, or services), who they are selling for, when they are selling and whom they are selling to.
Kevin Karschnik and Russ Peterson of iSpeak know that the ability to communicate effectively is the single most important skill you can posses to ensure success in your career. This interactive workshop will give participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of nonverbal messages.
We would all want to have a little extra time in our day. Just some extra time to finish that last proposal, send one more email, spend a little more time with the family or just kick back and relax a little more. While it is not possible to actually ‘create’ time, we can learn better methods for managing the time that we have. How can I put more time back into my day? Do you know the three methods to effectively manage your time?
