Comments for iSpeak http://www.ispeak.com Mon, 30 Jan 2012 17:45:55 +0000 hourly 1 http://wordpress.org/?v=3.2.1 Comment on Congruent Communication by Bill Kreiger http://www.ispeak.com/congruent-communication#comment-11 Bill Kreiger Mon, 30 Jan 2012 17:45:55 +0000 http://www.ispeak.com/?p=1159#comment-11 From the UCLA study in 1967, we learn that communication has three parts, verbal, vocal, visual. Here is the greatest disadvantage of using email to communicate, it only uses one of the three, verbal. verbal has reference to the words we would speak or in this case write. Email thus lacks the benefit of your tone, pitch, and inflection along with other non-verbal cues. As a result, misinterpretation of the senders message can result. Even little smiley faces can be misunderstood. Here are some ideas: 1) Never write in anger and don’t send it if you do no matter how brilliant it may sound to you. 2) Keep email ‘matter-of-fact’ as possible, make a phone call at minimum if more clarity is needed. 3) Watch your tone. Sarcasm can easily be misunderstood and the next thing you get is an email war. 4) Never criticize in email. you certainly can praise, but if you criticize they will more than likely miss the point and be offended. For the best possible communication, where what you mean is what they get, congruent communication is a must. The technology is understanding this, thus we have mediums now that use visual even for long distance communication. These forms are improving each year. From the UCLA study in 1967, we learn that communication has three parts, verbal, vocal, visual. Here is the greatest disadvantage of using email to communicate, it only uses one of the three, verbal. verbal has reference to the words we would speak or in this case write. Email thus lacks the benefit of your tone, pitch, and inflection along with other non-verbal cues. As a result, misinterpretation of the senders message can result. Even little smiley faces can be misunderstood. Here are some ideas:
1) Never write in anger and don’t send it if you do no matter how brilliant it may sound to you.
2) Keep email ‘matter-of-fact’ as possible, make a phone call at minimum if more clarity is needed.
3) Watch your tone. Sarcasm can easily be misunderstood and the next thing you get is an email war.
4) Never criticize in email. you certainly can praise, but if you criticize they will more than likely miss the point and be offended.
For the best possible communication, where what you mean is what they get, congruent communication is a must. The technology is understanding this, thus we have mediums now that use visual even for long distance communication. These forms are improving each year.

]]> Comment on Three levels of persuasive conversations by Kris Godbey http://www.ispeak.com/three-levels-of-persuasive-conversations#comment-9 Kris Godbey Sun, 29 Jan 2012 13:13:35 +0000 http://www.ispeak.com/?p=433#comment-9 Appreciate it for this marvelous post, I am glad I discovered this website on yahoo. Appreciate it for this marvelous post, I am glad I discovered this website on yahoo.

]]> Comment on Congruent Communication by frank http://www.ispeak.com/congruent-communication#comment-5 frank Thu, 19 Jan 2012 18:38:07 +0000 http://www.ispeak.com/?p=1159#comment-5 Very interesting message and spot on in the lesson to be learned. But what about when most of the "speaking" is all done remotely as opposed to f2f? Very interesting message and spot on in the lesson to be learned.

But what about when most of the “speaking” is all done remotely as opposed to f2f?

]]> Comment on Understanding the job to be done by Cynthia http://www.ispeak.com/understanding-the-job-to-be-done#comment-4 Cynthia Tue, 17 Jan 2012 17:20:12 +0000 http://www.ispeak.com/?p=212#comment-4 Great blog, Bill!! Great blog, Bill!!

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